FREQUENTLY ASKED QUESTIONS

INGREDIENTS

What is in your candles?

At Horrified Candles, we care about your lair as much as you do. That’s why every candle is crafted with our coconut-apricot wax —designed to burn clean, even, and eerily steady. It’s non-toxic, eco-conscious, and safe for your family, pets, and any spirits that might be lingering.

Why no soy wax?

Because most soy is genetically modified, and many customers (as well as myself) have experienced headaches, allergies, or other sensitivities with soy-based candles. We believe you shouldn’t have to sacrifice quality for comfort—or risk summoning a migraine.

Our fragrances are a carefully tested blend of essential oils and high-quality synthetic oils—always phthalate-free—to create bold, hauntingly immersive scents without the toxins.

No tricks. No toxins. Just candles you can trust to light up the darkness. 🕯️

Why Coconut Apricot wax?

At Horrified Candles, we’re committed to crafting candles that are as safe as they are sinister. That’s why we use a premium coconut-apricot wax blend in every creation. Here’s why it’s the perfect choice for your haunted haven:

  • Clean Burning: Our wax burns with minimal soot and smoke, keeping your air clear and your home safe for families, pets, and any lurking spirits.
  • Unmatched Fragrance Throw: This blend holds and releases our hauntingly good scents with eerie precision, filling your space with rich, immersive aromas.
  • Longer Burn Time: With a lower melting point, our candles burn slower, giving you more time to enjoy their flickering glow.
  • Eco-Friendly: Made from renewable coconut and apricot oils, this wax is biodegradable and supports sustainable practices—because even monsters care about the planet.
  • Gentle on Senses: Unlike soy wax, which is often genetically modified and can trigger headaches or allergies, our coconut-apricot wax is non-GMO and perfect for sensitive souls.

By choosing our coconut-apricot wax, you’re not just lighting a candle—you’re summoning a luxurious, safe, and sustainable experience that aligns with our commitment to quality and care. 

Do You Use Essential Oils?

We don’t use pure essential oils in our candles—and there’s a wickedly good reason for that. While they’re perfect for diffusers or personal care, they’re not cut out for the open flame. Here’s why we steer clear:

  • Toxic Compounds: Some essential oils release harmful chemicals when heated—definitely not the kind of horror you want in your home.
  • Breakdown Under Heat: Once exposed to flame, essential oils lose their benefits, leaving you with a higher price tag and no perks.
  • Fire Hazard: Certain essential oils can actually increase the risk of fire when burned directly in wax.
  • Weak Scent Throw: Pure essential oils don’t pack the punch needed to fill a room with a lingering, immersive aroma.
  • Inefficiency: It takes thousands of rose petals to make a pound of rose essential oil—and even then, it won’t give you a strong-smelling candle.

Instead, we use premium fragrance oils, carefully crafted for candle use. These blends often include real essential oils but are combined with safe, stable synthetic and organic compounds to create bold, hauntingly good scents that are clean-burning and non-toxic.

And here’s the truth: most brands claiming “made with essential oils” are doing the same thing—it’s just clever marketing. We prefer to keep it honest.

At Horrified Candles, we’ll always choose what’s safe, sustainable, and true to our mission: delivering candles that smell incredible and align with your values.

Are these pet safe?
Your safety—and the safety of your furry companions—is our top priority. As proud pet parents themselves, our founders know how important it is to keep your home both cozy and safe. That’s why our candles are crafted to be free of harmful chemicals, making them completely pet-friendly. So, whether it’s a lazy cat or a snoozing pup, you can light our candles with peace of mind. 🕯️🐾

SHIPPING

When will my order ship, and how long will they take to arrive?

Our process is unique because every candle is hand-poured right here in Canada, made specifically for you when you order.

  • Processing Time: Since we focus on quality over mass production, please allow 5–8 business days for your order to be processed, crafted, and packaged before it ships. Perfection (and a little darkness) takes time!
    Please Note: During busier times of the year the processing time may take longer than 8 business day.
  • Shipping Time: Once your order has left our hands, the delivery time is in the carrier's control. You will receive an email with your tracking number, so you can watch its terrifying journey all the way to your door!
What are your shipping costs?

Flat Rate: Shipping is a flat rate of $12.99

FREE Shipping: $120+

Do you ship to international locations?

Currently, we only ship within Canada and the U.S.

When we add other locations we'll be sure to put all the spooky details right here.

RETURNS & EXCHANGES

What is your return policy?

If your candle doesn't feel like the right fit for your haunted haven, you can exchange any full-size, unburned candle within 30 days of delivery. No strange rituals required!
We're committed to making sure you're 100% thrilled with your eerie new addition.

What if my order is damaged?

If your candle arrives damaged or something feels… off, we’ll make it right.

Just email shop@horrifiedcandles.com with your order number and a quick message or photo of the issue. We’ll send a replacement faster than you can say boo..

CANDLE CARE & TIPS

How strong are your candles?

It all depends on the candle—and your personal senses.

Some of our fragrances are bold and haunting, filling a room with their commanding presence. Others are more subtle, designed to linger in the background like a ghostly whisper—perfect for quiet evenings, focused moments, or winding down after a long day.

Think of it like adjusting the dimmer on a light. Some prefer a bright, vivid glow, while others enjoy a softer, more ambient touch. And just like with perfume or coffee, scent strength is deeply personal—what feels intense to one person might be just right for another.

For larger spaces or open layouts, you may need multiple candles to fully cast their aromatic spell.

If you’re curious about a specific candle’s “scent throw,” reach out to us at shop@horrifiedcandles.com. We’re always happy to help you find the perfect match for your space and vibe. 🕯️

All about your candle?

Bringing Your Candle to Life

You’ve unwrapped it. You’ve inhaled its haunting aroma. Now it’s time to set the mood and light the flame.

For the perfect burn from the start:

  • Trim the wick to ⅛–¼ inch before lighting.
  • Burn in a draft-free, well-ventilated space.
  • Look for a steady, even flame—no wild flickering or towering flames.

Savoring the Scent

Our fragrances are layered like a ghost story, revealing themselves over time:

  • Top notes are the first to greet you—bright, herbal, or citrusy.
  • Middle notes form the heart—spices, florals, or fruits.
  • Base notes linger like a shadow—woods, resins, musk, or amber.
    Let the candle warm up and see how the story unfolds.

Candle Care 101

Keep your candle burning beautifully with these tips:

  • Burn long enough to melt the entire top layer—this prevents tunneling.
  • Limit burns to 4 hours at a time.
  • Keep wicks trimmed and wax free of debris.
  • Stop burning when ½ inch of wax remains—don’t let it burn to the bottom.
  • If burning multiple candles, keep them at least 3 inches apart.
  • Always use a heat-safe surface.
  • Spot a “mushroom” on the wick? Trim it before relighting.

When the Flame Fades

Once your candle has burned its last, give it a second life:

  • Pop it in the freezer to remove leftover wax (perfect for wax warmers).
  • Repurpose the jar or tin—think organizers, planters, or spooky decor.
  • Or recycle it (check your local guidelines).

At Horrified Candles, every flicker tells a story—make yours unforgettable. 🕯️